User Guide

Voicemail Slots and VM Menus

Voicemail slots may be used either as voicemail boxes for individual SIP devices, common voicemail boxes (not associated with a particular telephone) and to set up touchtone VM menus.

Voicemail Slot

To create a voicemail slot:

1. From the Main Menu click on VoIP, then click on "Add New VM Slot." This will open a new page.
• If you exit this page without submitting any information, no voicemail slot would be created.
2. In the Name field enter a descriptive name of your choice for the voicemail slot. This name is for reference only and has no bearing on the VM Slot's configuration.
3. Select an audio file from the "Default Prompt" dropdown menu to play when the voicemail slot is called.
4. From the "Action" dropdown menu select what action you would like to occur at the end of the prompt.
• Select "Record" if you wish the voicemail slot to act as a voicemail box and record messages. Checkmark "Beep" to have a beep tone played at the conclusion of the greeting and before the audio starts recording. See "Associating VM Slots with SIP Accounts" below if you wish the VM slot to be linked to a specific SIP account.
• "Transfer" transfers the call to some other destination after the prompt finishes playing. The voicemail slot may be configured to transfer to another VM slot, a SIP Tel Number or SIP account within LAD by selecting the desired destination from the "To" dropdown menu.
• "End Call" terminates the call after the prompt plays.
5. Checkmark "Active" and "In Use."
6. Click on "Save Changes."

Other VM Slot settings:

• Loop Prompt: Checkmarking this causes the prompt to repeat until the call is terminated. Do not use this option if you want to have the VM slot record or transfer.
• Replay Twice: Causes the prompt to play twice before proceeding to the designated VM Slot action.
• If neither Loop Prompt nor Replay Twice is checkmarked, the prompt will play once before the VM slot proceeds to take its designated action.
• Audio Nav: Enables pausing plus forward and backward navigation when listening to a voicemail message. Checkmark to enable this feature.
• Press "7" to go back, "8" to pause and "9" to go forward.
• By default LAD goes backwards and forwards 15 seconds and pauses for seven seconds. You may change these settings on the SIP Settings page, accessed from the VoIP main menu.
• Hash: When checkmarked anything inputted before the hash will be immediately processed. Otherwise there is a short delay before processing the input as the system waits to see if additional digits would be entered.
• 3Sec Wait: When checkmarked the system waits three seconds after the last input before processing the input.

Under the General Settings are listed the recent calls received by the VM slot.

Associating VM Slots with SIP Accounts

VM Slots are associated with SIP accounts on the SIP account page. To link a VM slot to a SIP account:

1. Open the SIP account page and go to the VM section.
2. Select the desired VM slot from the dropdown menu.
3. Enter the number of seconds you would like to elapse before an unanswered call is sent to voicemail in the "VM delay" field.
• If VM Delay is set to 0, any call to the SIP account would go directly to voicemail.
4. Click on "Submit."

Retrieving Voicemail Messages

Voicemail messages may be retrieved two ways, either by calling the voicemail box and entering a password or by logging into LAD and downloading audio files of the voicemail messages.

Checking voicemail messages by calling in to the voicemail box requires two things, a password and a way to dial the voicemail box. To add a password to a VM slot:

1. Open the desired VM slot page.
2. Enter a numerical password into the "Password" field.
3. Save changes.

The easiest way to create a path (or route) to dial into a voicemail box is to create a dedicated extension and point it to the appropriate VM slot. Please see Call Routing and Call Routing & Processing Examples (see example "How to Set Up Extensions") for more information and instructions for creating extensions.

Once a password has been set and extension to call the voicemail box, voicemail messages may be retrieved by calling the voicemail box's extension and entering the password while the voicemail slot's greeting is playing. When done listening to a message, press "2" to go to the next message. If there are no messages, the call will automatically terminate after you press "2." If you do not press "2," the same voicemail message will replay in a loop until the call is terminated.

If you have enabled Audio Nav (see above), you may pause a voicemail message by pressing "8," jump back by pressing "7" and jump forward by pressing "9."

Alternate Voicemail Greetings

Up to eight alternate voicemail greetings may be set up for each VM slot. Alternate voicemail greetings may be set based on specific dates and times or based on a day of week and/or time of day schedule. They may also be set based on the source telephone number, i.e., the caller ID of the caller reaching the voicemail slot.

Alternate greetings are setup similarly to the main greeting:

1. Checkmark "Active."
2. In the Name field enter a descriptive name of your choice for the voicemail slot. This name is for reference only and has no bearing on functionality.
3. Select the desired prompt from the Prompt dropdown menu.
4. Select the desired action from the "Action" dropdown menu.
• If "Record" is selected, also checkmark "Beep."
• If "Transfer" is selected, select the destination from the "To" dropdown menu.
5. Click on "Submit."

In addition to being checkmarked as "Active," alternate greetings must be scheduled for when are to go into effect. For more information on programming time of day and day of week schedules, see "Scheduling." To schedule the alternate greeting to play on a specific date or for a specific date range, use the "Date From" and "To" fields, using the format MM/DD/YYYY HH:MM:SS. For example, if you enter 01/01/2025 00:00:00 and 01/01/2025 23:59:59, the alternate schedule would go into effect the entire day of January 1, 2025.

Other alternate greeting settings include:

• Src Tel: Any calls with caller IDs matching the numerical string entered here would trigger the alternate greeting.
• Menu: Use this option to associate a touchtone menu with the alternate voicemail greeting.

Adding New Audio for Prompts

You may record a new greeting by calling a temporary number created by LAD for that purpose. To do this:

1. Go to the Record New Greeting section at the bottom of the VM slot page.
2. Click on "Generate Recording Tel Number."
3. Call the number generated from a SIP device connected to LAD and begin recording your desired greeting. When done, hang up.
• The temporary tel number will be available for one minute, after which it expires and is no longer valid.
4. The newly recorded greeting will appear in the Prompt dropdown menu. Select it and save changes.

You may also upload your own audio files to LAD to use as voicemail prompts using the form provided on the VM slot page. For information on accepted audio file formats see "Audio Files."

VM Menus

VM Menus may be associated with VM Slots to enable touchtone menus with up to ten numerical options. These numerical options may be programmed to end calls, transfer calls or record. The audio played for the touchtone menu is selected on the SIP VM Slot page associated with the touchtone menu (from the "Prompt" dropdown menu).

To create a new touchtone menu:

1. From the Main Menu click on VoIP, then click on "Add VM Menu." This will open a new page.
• If you exit this page without submitting any information, no VM menu would be created.
2. Assign a name to the VM menu for reference purposes (the name assigned has no bearing on the functionality).
3. Checkmark "Active" and "In Use."
4. Save changes.

After creating the VM menu, you may add up to ten numerical touchtone options:

1. Assign the custom menu option a name for reference (the name has no bearing on functionality).
2. Assign a number to trigger the custom menu option in the "Input" field.
3. Choose the action to be triggered from the "Action" dropdown menu.
• If "Record" is selected, also checkmark "Beep."
• If "Transfer" is selected, for a simple transfer select the destination from the "To/From" dropdown menu. Additional transferring functionality may be enabled using the Param, Set Acct Org, Set Tel To and Set Tel From options as described below.
• "End Call" terminates the call.
4. Checkmark "Active."
5. Save Changes.

Other VM menu options settings include:

• Partial: Checkmarking this allows partial matches to trigger a touchtone action. For example, if input "123" is set to transfer a call and Partial is checkmarked, when a caller enters "1234" it will be considered a match for "123" and transfer the call as if "123" had been entered.
• Param, Set Acct Org, Set Tel To and Set Tel From: These options provide additional functionality when an option is set to transfer.
• The "Param" field is used with the Set Tel To and Set Tel From options to identify destination telephone numbers or caller IDs.
• If only Set Tel To is checkmarked, enter an external telephone number in the Param field to which to transfer calls. The caller ID from the original caller would be retained.
• If Set Tel To and Set Acct Org are both checkmarked, enter an external telephone number in the Param field to which to transfer calls. The outbound call to complete the transfer will be made using the SIP account designated in the "To/From" dropdown menu. The original caller ID would be discarded and instead the caller ID of the selected SIP account would be displayed to the recipient of the call.
• If Set Tel To and Set Tel From are both checkmarked, enter the caller ID you wish to be displayed to the receiver of the call and the external telephone number to which calls would be transfered in the Param field, separated by a semi-colon.
• If only Set Tel From is checkmarked, enter the caller ID you wish to be displayed to the receiver of the call in the Param field. With this option the destination of the transfer is designated by the selection in the "To/From" dropdown menu.

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